RETURNS & REFUNDS POLICY

At Artisanal Fragrances, we want you to love your purchase. Every fragrance is carefully crafted and packaged to maintain its quality and freshness.

Returns & Exchanges

For hygiene and product-safety reasons, opened or used fragrances cannot be returned or exchanged.

Returns or exchanges may only be considered in cases where the product arrives damaged, leaked, defective, or incorrect, subject to verification.

Damaged, Leaked, Defective or Incorrect Orders

If your order arrives damaged, leaked, defective, or you receive an incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• Clear photographs/videos of the package

• Clear photographs/videos of the product received

• A brief description of the issue

Our team will review the information provided and determine the appropriate resolution.

Damaged in Transit

If your package appears to have been damaged during transit, please retain the original packaging, shipping box, and product until your concern has been reviewed and resolved.

We may require photographs or videos of the packaging and product to verify the damage before approving a replacement or refund.

Refunds

If a refund is approved, it will be processed to the original payment method, subject to the applicable payment processing terms and conditions.

The processing time for the refund may vary depending on your bank, payment provider, or financial institution.

Non-Returnable Situations

Returns or refunds will not be accepted in the following situations:

• The fragrance has been opened or used.

• The customer does not like the fragrance or scent after opening the product.

• The customer changes their mind after opening or using the fragrance.

• The return request is made after the applicable reporting period.

• The product has been damaged after delivery due to improper handling, storage, or use.

• The issue is caused by incorrect or incomplete information provided by the customer at checkout.

Please note: Fragrance preference or simply not liking a scent after opening the product does not qualify for a return, exchange, or refund.

Failed Delivery / Returned Orders

If an order is returned to Artisanal Fragrances due to an incorrect or incomplete address, customer unavailability, refusal to accept the package, or other reasons attributable to the customer, the order will be handled according to the circumstances of the return.

Any refund or re-shipping, where applicable, will be determined by Artisanal Fragrances based on the specific circumstances and applicable shipping costs.

How to Contact Us

For any return, refund, damaged product, or incorrect order-related concerns, please contact us:

Phone: +91 8800207728
Email: artisinalfragrances@gmail.com

Please contact us within 48 hours of delivery for damaged, leaked, defective, or incorrect orders so that we can assist you promptly.

Artisanal Fragrances reserves the right to review and verify each return or refund request before approving a replacement or refund.